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  • Transcript of a Call form Sony Ericsson

    Posted on March 14th, 2004 Brian No comments

    Transcript from a call I received yesterday afternoon:

    Me: Hello?
    Female: Hi, this is ******* from SonyEricsson. I’m just calling to make sure you received the free upgrade for your T68i that we sent you.
    Me: Yes, I did.
    Female: Great! Have you sent your old T68 back yet?
    Me: No, I didn’t.
    Female: Well, we’re encouraging all of our customers to send back their old phones to comply with recycling guidelines. The postage is free with the included envelope.
    Me: That’s nice, but I won’t be sending my old phone back.
    Female: Oh. Why is that?
    Me: Because the new phone lacks certain features that I require.
    Female: Which features would those be?
    Me: Bluetooth.
    Female: Ok, then. Well, you can also send the new phone back in the envelope.
    Female: Or you can keep it.
    Me: I think I’ll do that.
    Female: Is there anything else I can do for you?
    Me: I don’t think so.
    Female: Then have a nice day. Goodbye.
    Me: Buh-bye.

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